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FLOORING INSTALLATION-
Wrinkles? Is your carpet installer voiding your carpet warranties?
Carpets by Shaw with a soft back have either a 7 year or 10 year no wrinkle guarantee. Other carpet manufactures offer similar guarantees with some of their carpets. If your carpet installer only offers a 1 year warranty on his labor and stretch of the carpet, and you have wrinkles in your carpet 3 or more years later, what do you do? The manufacturer can determine if it was stretched properly and meets specifications. If it was not installed properly, the warranty may not cover it. This will leave the customer unhappy, not only with the carpet manufacture and the installer, but possibly with the store that referred the installer.
Richard Rohr, the owner of Professional Carpet Systems, has some helpful tips on how to avoid the problems like this and other problems during your flooring installation.
Tip #1: If the warranty says it has 7 or 10 year no wrinkle guarantee make sure that whoever installs the carpet also offers the same warranty and installs to specifications. Anything over a year should be in writing. Professional Carpet Systems installers offer, in writing, a 10 year no wrinkle guarantee on all carpets we stretch. 3 conditions apply:
1. Carpet must be maintained properly over the 10 years. The other 2 conditions apply only to non soft back carpet, since soft back carpets do not need to be clematises
2. Carpet is unrolled in the room to be installed
3. The temperature is 75 degrees or higher for 24 hours prior to being stretched.
Tip # 2: Some Berber carpets have a "no unravel" warranty, but if the installer takes a shortcut to save time on the job by not applying the proper seam sealer, the seams can unravel. Again, this is an improper installation, and the installer is at fault. Make sure the installer carries proper seam sealer for your carpet.
Tip # 3: Questions you should ask the installer are
If they offer a no wrinkle guarantee, how long does it last? Always remember to get it in writing from the person or the store you are paying for the installation,
Do they carry general liability insurance?
If they have employees or someone helping, do they carry workman’s comp? Ask for a copy or proof.
If they are selling additional products such as tack strip and metal, do they have a Tax ID Number?
Have they gone to an OSHA Health and Safety course? This is important, as there is a safe way to remove mold and bacteria-infected carpets without spreading the contaminants through the whole building.
Always ask for an ID so you know who is in your house!
Did they learn from someone else and/or go to any trade school for flooring?
What is the standard for installation of residential carpet? All installers should know this, and they should have a copy of the standard.
Do they have references?
Come by Professional Carpet Systems for the answers.
Professional Carpet Systems understands that flooring is your third major investment next to your home and car.
Rich Rohr started Rohr’s Carpet Mechanics with the vision of better servicing the home owner with better guarantee services on flooring cover and low prices with high quality carpets. Since opening his store, he has found most installers only offer a 1 year warranty on labor. This directly leads to our best clients for carpet restretching, as we not only fix the other guy's mistakes, but offer a 10 Year ano-wrinkle guarantee of carpets that we restretch. Some installers won't even go back once the 1 year warranty is up!
Our installers only install carpet purchased from our store. We will go back and restretch, repair, and clean carpet bought at other stores, but why pay to install it twice?
Check out www.IICRC.org for certified carpet cleaners anywhere in the US.
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Scotty of Rohr's Carpet Mechanics installing a new carpet at Roof Tops Restraunt in Hays, Kansas
Proper seam sealer for sealing seams of some carpets, mostly residental
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